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Employment Technologies
offers a suite of EASy® simulation and assessment products
specifically designed for the call center industry. These products consistently result in shorter training periods, reduced absenteeism and turnover, fewer errors on the job, increased sales, and improved customer satisfaction and loyalty. |
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Realism you have to see and hear! Use the power of simulation to quickly and accurately identify outstanding call center and customer service agents.
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A turnkey solution for hiring top-performing collection agents. Quickly and accurately identify applicants with the greatest potential for success.
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Identify, hire, and develop high-performing team leaders. This fully integrated system helps you select and develop future team leaders and strengthen the skills of existing team leaders.
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Assess the basic skills every
employee needs to succeed in today’s workplace.
e.SKILLS measures data entry, typing/ keyboarding,
and email/ written communication skills.
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Evaluate basic workplace skills and assess participants' abilities in both English and Spanish.
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Reduce voluntary turnover and improve person-job "fit" in your call center. Use CCFI to quickly identify and screen out applicants that are likely to leave prematurely.
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Adopt the best in structured, behavioral interviews. Skills-based SEI systems are available for inbound agents, outbound agents, and team leaders.
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Increase employee performance and retention. With CareeRx, you have an objective, personalized performance plan for each employee – from day one.
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