EASy Simulation – CASH is an interactive, web-delivered simulation that quickly and accurately assesses the key skills required for success as a collection agent. This highly realistic simulation lets applicants "test drive" the job and prove they have the skills to handle the unique challenges collection agents face on a daily basis. As part of the simulation, applicants demonstrate their ability to interact with customers regarding delinquent accounts, overcome objections and stall tactics, educate customers on the benefits of payment, negotiate appropriate payment terms, update account information, and document call results. Applicants must also demonstrate basic keyboard and navigation skills as well as the ability to identify effective responses for each question. As a result of the simulation, applicants have a realistic preview of the job, and you have a realistic preview of applicants' ability to perform the job.

CASH is the first and only simulation designed specifically for collection agent hiring and development. This advanced technology:

• Accurately assesses skills by requiring applicants to perform key job tasks
• Is proven to predict job performance with unparalleled accuracy
• Provides a realistic preview of the job leading to improved job readiness and retention
• Reduces hiring time and costs
• Supports both on-site and remote testing
• Provides a consistent, fair, and legally-defensible process
• Identifies applicants with the greatest potential for success. Test scores are significantly related to higher productivity (e.g., collected revenues, agreements secured, calls per hour, first call resolution)

CASH measures seven critical skills required for high levels of performance in the collection agent position:

• Persuasion
• Developing Rapport
• Active Listening
• Problem Solving
• Ability to Learn and Apply Procedures
• Multi-tasking
• Professionalism

CASH automatically provides applicants with all of the information they need to complete the simulation. The simulation begins with a realistic preview of the collection agent job followed by assessment instructions and a practice opportunity. Applicants then have one hour to complete the assessment. Once the applicant is finished, the simulation provides immediate, 24/7 access to comprehensive, easy-to-interpret results via the EASy Datacenter. These results provide a prediction of each applicant's potential for success as well as valuable feedback on skill strengths and developmental needs. Employment Technologies' exclusive Career Prescription^® (CareeR_x^®) feature also allows you to generate an objective, personalized development plan for each participant based upon his or her specific assessment results.

Any organization that is responsible for collecting consumer debt, including:

• In-house collections
• First-party collection agencies
• Third-party collection agencies
• Debt purchase organizations

• Collection Agents

CASH is the key component of Employment Technologies' EASy Hiring Solution for collection agents. The EASy Hiring Solution is a complete system for hiring and developing top-performing collection agents. This integrated system can also include:

• Structured Employment Interview (SEI)
• e.SKILLS and e.SKILLS Bilingual
• Collections Fit Index
• Career Prescription (CareeR_x)

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