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Hiring Solution
Hire, Develop, and Retain Top Call Center Agents
Employment Technologies’ EASy® Hiring Solution is a complete agent selection system — from applicant prescreening to agent development.
Each component of the EASy® Hiring Solution is specifically designed and validated for the call center agent job. This fully integrated system simplifies the HR process and gives you unparalleled accuracy in predicting job success.
| EASy®
Hiring Solution for Agents (Click
components for additional information)
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PRESCREEN
Employment Technologies offers three types of pre-screening tools for call center agents:
- e.SKILLS
evaluates key workplace skills including: data entry, keyboarding, and written communication.
- e.SKILLS
Bilingual evaluates key workplace skills and assesses bilingual (English/Spanish) proficiency.
- Call Center Fit Index assesses job compatibility and turnover risk. Fit indexes are available for customer service, sales, and collections.
EVALUATE
Call Center Simulation provides a comprehensive, objective evaluation of job-specific skills. The simulation replicates the agent job and requires applicants to demonstrate critical job skills. Call Center Simulation:
- Gives applicants a realistic preview of the call center agent job.
- Predicts agent job performance with precision and accuracy.
- Improves performance levels and increases agent retention.
VERIFY
Structured
Employment Interview (SEI) provides a consistent, accurate, and cost effective process for evaluating applicants. SEI programs are available for customer service, inbound sales, and outbound sales agent positions. SEI programs:
- Make it easy to prepare for, conduct, and rate interviews.
- Provide a standardized process for evaluating job-related skills, experience, and abilities.
- Verify which applicants have the greatest potential for success.
DEVELOP
Career Prescription® (CareeR x®) bridges the gap between hiring and performance. CareeR x links to Call Center Simulation results and creates a personalized development plan and coaching guide tailored to the specific needs of each new agent. The CareeR x program:
- Accelerates "fast track" performance
- Increases job satisfaction and productivity.
- Motivates and retains the best agents.
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Discover how the EASy® Hiring Solution can help you hire and retain the best agents.
Contact us to discuss the best solution for your specific hiring needs.
800.833.EASy(3279) |
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