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 Fit Index System

The Fit Index® System is a suite of pre-screening tools designed to identify and screen out turnover-prone job applicants. By reducing voluntary turnover and improving person-job "fit", the return on investment for the Fit Index System can be significant for both small and large organizations.

Based on extensive research conducted in the financial services, call center, and customer service industries, fit indexes have been developed for specific target positions. Click the links below for detailed product information.


The Call Center Fit Index® Suite targets entry-level call center positions. Call Center Fit Indexes are available for Customer Service, Sales/Telemarketing, and Collections.
The Teller Fit Index® is designed for entry-level teller positions in banks and credit unions.
The Retail Sales Fit Index® assesses turnover risk and job fit for retail sales positions.