The Teller Assessment Program-Enhanced for Sales (TAP-Sales) is a video-based, computer-scored simulation designed to assess the skills required to successfully perform the teller job. The simulation gives applicants an opportunity to experience a variety of on-the-job situations similar to those faced by tellers in a typical day. These situations include interacting with customers, learning and applying policies and procedures, cashing checks, responding to customer complaints, and recommending financial products and services. As applicants observe the different situations, they answer questions regarding how they would deal with each situation if they were actually on the job. Through this process, applicants have the opportunity to demonstrate job-related skills and abilities. In addition, the simulation helps applicants build realistic expectations about the teller job.

• Accurately predicts future job performance
• Reduces absenteeism and turnover
• Increases sales referrals
• Reduces job-related errors
• Targets individual and group training needs
• Ideal for individual or group administration
• Consistent, fair, and legally defensible

TAP-Sales measures five critical skills required for high levels of performance in the teller position. These skills are:

• Customer Focus
• Sales Orientation
• Ability to Learn and Apply Procedures
• Attention to Detail
• Math Orientation

TAP-Sales alleviates many of the administrative duties normally associated with testing. The simulation simplifies the administrative process by leading applicants through each step of the testing process, including a job preview, instructions, practice opportunity, and assessment period. The simulation takes a little over an hour to complete. Following the simulation, responses are computer scored onsite, giving you immediate access to assessment results. These results provide a prediction of each applicant's potential for success as well as valuable feedback on skill strengths and developmental needs. Employment Technologies' exclusive Career Prescription^® (CareeR_x^®) feature also lets you generate an objective, personalized performance plan for each participant based upon his or her specific assessment results.

• Banks
• Credit Unions
• Financial Services Organizations

• Tellers

TAP-Sales is a key component of Employment Technologies’ EASy Hiring Solution for teller selection. The EASy Hiring Solution is a complete system for hiring and developing top performing tellers. This integrated system can also include:

• Teller Fit Index (TFI)
• e.SKILLS and e.SKILLS Bilingual
• Structured Employment Interview (SEI)
• Career Prescription (CareeR_x)

 Back to Top