The Teller Fit Index^® (TFI) is a web-based prescreening tool designed to reduce voluntary turnover and improve person-job fit for Tellers in banks, credit unions, and other financial institutions. The TFI measures applicants' job compatibility by identifying their tolerance for work-related activities and environmental characteristics. The TFI also collects information regarding applicants' interpersonal style to determine their "fit" for the Teller job. By measuring work tolerance and interpersonal style, TFI identifies applicants who can:

• Work cooperatively with others
• Demonstrate superior customer service
• Provide information regarding products and services
• Pay careful attention to details
• Stand for extended periods of time
• Work according to a specific routine
• Comply with security procedures
• Perform more than one task at a time

• Accurately identifies and screens out turnover-prone applicants
• Is available 24 hours a day, 7 days a week
• Can be used simultaneously by multiple applicants
• Is virtually proctor-free
• Provides immediate feedback of assessment results
• Results are easily accessed through a fully secure website with password protection

TFI's web-based format alleviates many of the administrative duties normally associated with testing. The test administrator simply enters a user name and password to begin testing. TFI then leads applicants through each step of the testing process. The assessment takes approximately 20 minutes to complete. Following the assessment, TFI provides immediate access to test results through a secure website. These results classify applicants into one of three categories: low turnover risk, marginal turnover risk, and high turnover risk.

Low Risk	This applicant will likely experience minimal job-related frustration and possess personality characteristics associated with longer tenure in the target position. This applicant is not likely to prematurely turnover.
Marginal Risk	This applicant may experience some frustration in the target environment. Based on the combination of interests and personality characteristics this applicant possesses, it is difficult to make a reliable prediction regarding their turnover likelihood.
High Risk	This applicant fails to meet the minimum and necessary passing criterion. This applicant will likely experience a significant amount of job frustration based on a poor match between their interest and personality characteristics and those required for performance on the job.

• Banks
• Credit Unions
• Financial Services Organizations

• Tellers

TFI is a component of Employment Technologies' EASy Hiring Solution for teller selection. The EASy Hiring Solution provides a complete system for hiring and developing top-performing tellers. This integrated system also includes:

• Teller Vision Simulation
• e.SKILLS and e.SKILLS Bilingual
• Structured Employment Interview (SEI)
• Career Prescription (CareeR_x)

 Back to Top