Virtual Customer - Sales is a highly engaging and interactive simulation that pinpoints applicants with the greatest sales potential. Using advanced simulation and gaming technology, the Virtual Customer immerses applicants in the sales associate role. As part of the simulation, applicants prove their skills in interacting with customers, actively listening to discover customer needs, confidently promoting products and services, and effectively closing sales. Comprehensive results are available immediately following the assessment. These results provide a prediction of each applicant's potential for success as well as valuable feedback on skill strengths and development needs.

The Virtual Customer gives you everything you need to hire and develop top sales associates who consistently sell more and keep your customers coming back!

• More Engaging – No boring tests here! The highly interactive Virtual Customer - Sales simulation creates a virtual world where applicants experience first-hand what it’s like to be a sales associate.
• More Objective – The Virtual Customer provides a direct measure of performance. There’s no faking or cheating on a simulation—the performance is real and the results are real.
• More Accurate – The Virtual Customer gathers 3-5 times more data than traditional tests, making the simulation more accurate and reliable.
• More Convenient – The online simulation gives you the flexibility of on-site or remote administration. The user-friendly EASy Datacenter dashboard provides instant, 24/7 access to results.
• More Valid – Validation results clearly demonstrate that participants who score higher on the Virtual Customer – Sales simulation are more likely to consistently meet or exceed sales goals and quotas.

• Building Rapport
  Ensuring customers have a positive image of the company by politely greeting customers, initiating conversations with customers, determining customers’ desired style of interaction and responding accordingly, maintaining a pleasant and helpful demeanor.
• Discovering Customer Needs
  Listening attentively to customers to determine their most important needs, asking questions to identify the customer’s needs or situation and to ensure understanding, and paying attention to subtle cues (e.g., customer’s tone of voice and demeanor).
• Positioning Products
  Matching products and services to customer needs, understanding the advantages and disadvantages of various options, providing accurate information about products and services, obtaining answers to questions when necessary, correctly recalling and using product information during the sales process, and suggesting solutions that incorporate the most current, relevant offerings.
• Closing
  Confidently presenting features and benefits, successfully responding to customer objections, generating effective solutions to address customer concerns, identifying opportunities to recommend additional products, creating enthusiasm for the purchase, and asking the customer to make a purchase.

The Virtual Customer - Sales simulation is the key component of Employment Technologies' EASy Hiring Solution for sales associates. This integrated system can also include:

• Virtual Cash Drawer
• EASyView Virtual Prescreen Interview
• Retail Sales Fit Index

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