FEATURES
Virtual Customer - Service is a web-delivered
simulation that gives you the flexibility of providing on-site or
remote testing. The simulation automatically provides applicants
with all of the information they need to complete the assessment,
including complete assessment instructions and a practice
opportunity. As part of the simulation, participants perform
actual job tasks and prove their ability to:
- Establish rapport with customers
- Actively listen to determine customer needs
- Deal with angry customers
- Resolve customer issues and complaints
- Promote products and services
- Build strong customer relationships
Once the applicant has completed the
assessment, the simulation gives you immediate,
24/7 access to comprehensive, easy-to-interpret
results via the EASy Datacenter.
EASy Datacenter
- Secure online database hosted and maintained by Employment Technologies
- Password protected, 24/7 access
- Real time access to participant results and reports
- Email interface to manage invitations
- Centralized database of results for the entire organization
- Onsite or remote access for authorized personnel
- Multiple security levels for administrators
- Automatic test reorder capability
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