The Virtual Customer is a web-delivered simulation that gives you the flexibility of providing on-site or remote testing. The simulation automatically provides applicants with all of the information they need to complete the assessment, including complete assessment instructions and a practice opportunity. As part of the simulation, participants perform actual job tasks and prove their ability to:

• Establish rapport with customers
• Actively listen to determine customer needs
• Deal with angry customers
• Resolve customer issues and complaints
• Promote products and services
• Build strong customer relationships

Once the applicant has completed the assessment, the simulation gives you immediate, 24/7 access to comprehensive, easy-to-interpret results via the EASy Datacenter.

• Secure online database hosted and maintained by Employment Technologies
• Password protected, 24/7 access
• Real time access to participant results and reports
• Email interface to manage invitations
• Centralized database of results for the entire organization
• Onsite or remote access for authorized personnel
• Multiple security levels for administrators
• Automatic test reorder capability

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