Overview
With Employment Technologies new Virtual
Customer Simulation™ , superior customer service
and sales skills are just a click away!
Discover how applicants will treat your
real
customers as they interact with the Virtual Customer. The Virtual Customer uses award-winning
Simulation on Demand
technology to quickly and accurately assess applicants key job skills.
As part of the simulation, applicants
demonstrate their ability to establish rapport
with customers, actively listen to determine
customer needs, deal with difficult or angry
customers, resolve customer problems and
complaints, identify sales opportunities,
promote products and services, and build strong
customer relationships. This highly realistic
simulation is proven to predict future job
performance and to pinpoint applicants with the
greatest potential for success.
Key Benefits
With the Virtual Customer, you can hire and develop top
performers who will:
-
Provide attentive, courteous service
-
Increase sales
-
Effectively resolve customer complaints
-
Build customer loyalty and retention
-
Exceed customer expectations
Skills Measured
The Virtual Customer measures six critical job skills:
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Developing Positive Customer Relations
-
Anticipating Customer Needs
-
Discovering Customer Needs
-
Working Together to Meet Customer Needs
-
Responding to Customer Needs
-
Ensuring Customer Loyalty
Administration
The Virtual Customer is a web-delivered
simulation that gives you the flexibility of providing
on-site or remote testing. The simulation automatically
provides applicants with all of the information they
need to complete the assessment, including a realistic
job preview, complete assessment instructions, and a
practice opportunity. Applicants then have 60 minutes to
complete the assessment. Once the applicant is finished,
the simulation gives you immediate, 24/7 access to
comprehensive, easy-to-interpret results via the
EASy Datacenter. These results provide a prediction of each
applicant's potential for success as well as valuable
feedback on skill strengths and developmental needs.
Employment Technologies' exclusive CareeRx® option automatically creates an objective, personalized
onboarding guide for each participant based upon his or
her specific assessment results.
Target Organizations
-
All businesses that require strong customer
relations skills in service or sales
Target Jobs
-
Face-to-face customer service providers, retail
sales, customer support representatives, clerks,
cashiers, new account representatives, food service
hosts and servers, and similar positions requiring
effective customer service and sales skills
EASy®
Hiring Solution
The Virtual Customer Simulation is the key component of
Employment Technologies' EASy
Hiring Solution for customer service and retail
sales providers. This integrated system can also
include:
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Sample Screens
Reports
System Requirements
Printable Materials 
