How It Works
This highly engaging online simulation
immerses applicants in the customer service role, letting
them interact with a variety of customers in a wide range of
settings. With the Virtual Customer, applicants perform actual
job tasks and prove their ability to establish rapport with
customers, actively listen to determine customer needs, deal
with angry customers, resolve customer issues, promote products
and services, and build strong customer relationships.
Comprehensive results are available immediately following
the assessment. These results provide a prediction of each
applicant's potential for success as well as valuable feedback
on skill strengths and development needs.
With the Virtual Customer you will hire and develop outstanding
employees who perform better, stay on the job longer, and keep
your customers coming back!
Why It’s Better
- More Engaging – No boring tests here! The highly interactive Virtual Customer Simulation creates a virtual world where applicants experience first hand what it’s like to be a customer service provider.
- More Objective – The Virtual Customer provides a direct measure of performance. There’s no faking or cheating on a simulation—the performance is real and the results are real.
- More Accurate – The Virtual Customer gathers 3-5 times more data than traditional tests, making the simulation more accurate and reliable.
- More Convenient – The online simulation gives you the flexibility of on-site or remote administration. The user-friendly EASy Datacenter dashboard provides instant, 24/7 access to results.
- More Valid – Over 50 studies confirm that EASy Simulations result in higher accuracy, more favorable applicant perceptions, improved business results, and less adverse impact than traditional tests.
What It Measures
Displaying courteous, approachable, and considerate demeanor while interacting with customers.
Displaying consistent work ethic and dependability in order to fulfill all job-related obligations.
- Problem Solving
Generating and recommending creative and effective solutions to customer problems in order to resolve customer issues on the first attempt.
EASy® Hiring Solution
The Virtual Customer is the key component
of Employment Technologies' EASy Hiring Solution for customer
service providers. This integrated system can also include: