EASy Simulation – SkilTrak is a web-delivered simulation that accurately identifies individuals with skills to effectively respond to customers by e-mail, Internet, or other electronic means. This state-of-the-art simulation assesses and trains key job skills including e-mail composition, data entry, and typing / keyboarding. SkilTrak can be used with applicants to identify top performers and can be used with existing employees to target their skill strengths and development needs.

• Measures the basic skills every employee needs to succeed
• Is the first interactive simulation for written communication skills
• Provides a quick and objective way to evaluate e-mail and writing skills
• Provides personalized feedback based on assessment results
• Outlines specific steps for improvement and ongoing development
• Supports both onsite and remote testing
• Provides a consistent, fair, and legally-defensible process

SkilTrak includes three separate skills assessments: Data Entry, E-mail Composition, and Typing / Keyboarding. Skills assessments can be administered separately or in any combination.

Data Entry	Participants listen to a series of customer calls and process their requests. Participants are required to accurately enter information (e.g., account numbers, addresses, credit card information) into appropriate data fields using the keyboard and mouse. Data entry speed and accuracy are measured.
E-Mail Composition	Participants receive e-mail messages from customers with various questions or issues Participants are required to look up customer and product information (using information screens) and respond in writing via e-mail Spelling, grammar, vocabulary, tone, and response content are assessed
Typing	Participants view written e-mail messages Participants are required to retype the e-mail messages as quickly and accurately as possible Typing speed and accuracy are measured

SkilTrak' automated testing and scoring software makes it easy to administer and score the simulation. SkilTrak provides participants with all of the information they need to complete the simulation, including instructions, practice opportunities, and skills assessments. The full assessment can be completed in about 30 minutes. The data entry and typing sections are automatically computer scored. The e-mail composition section is scored using an onscreen checklist to quickly and objectively evaluate written responses. SkilTrak provides immediate access to comprehensive, easy-to-interpret results. These results provide a prediction of each participant's potential for success as well as specific performance feedback and personalized tips for improvement.

• Any organization requiring electronic and written communication skills

• E-Representative
• Call Center Agents
• Data Entry Specialists
• Administrative Assistants
• Data Processors

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