EASy Simulation—Team Leader Readiness is the first comprehensive hiring and development simulation designed specifically for the critical team leader role. This highly realistic, interactive simulation gives potential and current team leaders the opportunity to experience situations team leaders face every day. As part of the simulation participants interact with agents to: coach, problem solve, motivate, and develop agents to their full potential. Each participant’s goal during the simulation is to maximize agent performance and retention. Whether your business need is to identify and develop future team leaders, or to strengthen the skills of existing team leaders, the Team Leader Readiness Simulation gives you the tools to find and keep the best talent.

• Predicts job performance with unparalleled accuracy
• Provides a systematic process to develop future team leaders
• Produces immediate and lasting performance gains for current team leaders
• Increases employee motivation and retention
• Directly impacts the bottom line by boosting productivity and increasing employee retention

The Team Leader Readiness Simulation measures six critical skills required for high levels of performance in the team leader position:

Analytical Thinking Building Relationships Coaching Decisiveness Problem Solving Team Building

No special training is needed to administer and score the Team Leader Readiness Simulation. The PC-based simulation automatically provides participants with all of the information they need to complete the assessment, including a realistic preview of the team leader job, complete assessment instructions, and a practice opportunity. Once the participant is finished, you have immediate, 24/7 access to comprehensive, easy-to-interpret results. These results provide a prediction of each participant's potential for success as well as valuable feedback on skill strengths and developmental needs.

• Call Center Team Leaders
• Call Center Agent Supervisors

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