IC Federal Credit Union boosts service and sales with
EASy Simulation–Teller Vision
CHALLENGE
As one of the largest credit unions in Massachusetts,
IC Federal Credit Union understands the importance of providing
quality service. When their existing hiring process failed to
identify skilled tellers, the result was high turnover, poor
performance, and ultimately poor service to their members.
SOLUTION
The credit union researched various
testing options and selected Employment Technologies’
EASy Simulation–Teller Vision. “I was excited about
Teller Vision Simulation for several reasons,” says
HR Assistant, Linda Mandella, “how it is administered
to the applicant, how quickly we would be able to obtain
the results, the types of skills that are measured,
the reports, and the ability for applicants to test drive
and experience the teller job before accepting employment.”
RESULTS
Since implementing Teller Vision, the credit union
has seen a significant improvement in the overall quality
of their teller staff, specifically:
- Teller turnover dropped 18 percentage points
- Customer services ratings jumped by 10%
- Fewer disciplinary and performance issues
- Increased sales and referrals
- Lower hiring and training costs
- Clearer job expectations among new tellers
Discover how EASy Simulation–Teller Vision can
help you hire, develop, and retain the best tellers.
Click here to request
additional information or contact an EASy representative at 888.332.0648.
