Job Match Surveys

Automotive Sales Assessment Program™		 


Dear Participant,

This questionnaire is being used to determine the behaviors and skills essential to effectively perform the Automotive Sales position. The information you provide will be used for research purposes only and will remain confidential. Information on this form will be reported to Employment Technologies Corporation, a human resources firm. This form will not be retained in any personnel file and should not be confused with any official personnel documents. Your responses will be used to evaluate the suitability of the Automotive Sales Assessment Program (ASAP) within your organization.

Filling out the form will take approximately 5 to 10 minutes. Once you have completed the form, please press the Submit button at the bottom of this page.

Thank you for your cooperation.


Participant Information

Name

Company

City

State / Province

Country

Telephone



Group Code
This may have been provided to you for combining results across your organization, otherwise please leave blank.
Group Code


Demographic Information (optional)


Gender

Age

Race/Ethnicity

If you selected Other, please specify:



The Job
Title of Target Position

Please select the option that best describes your job:

If you selected Other, please specify



Survey
Please read each statement below and select the option that best describes how essential it is to overall job performance in the target position.

Job Behavior

Value to the Job

Greets customers at the beginning of conversations.

Listens to customers as they describe their vehicle needs.

Asks questions to determine vehicle options and/or features needed by customer.

Describes vehicle options and features that appear to meet customer requirements.

Responds effectively to questions or objections voiced by customer during sales presentation.

Maintains knowledge of company information (e.g., technical materials, warranties) and applies this information to answer customer questions.

Uses customer’s name during conversations.

Explains the benefits of products and services to customer.

Identifies and suggests additional products or services that may benefit customer.

Provides clear, accurate answers to customer questions regarding vehicle options/services (e.g., warranty coverage, general customer information).

Decides appropriate sales steps based on customer qualifications.

Arranges for customer to talk with supervisors, service personnel, or others when necessary or requested by the customer.

Follows up with customer after the sale to determine whether vehicle is meeting expectations.

Maintains a working knowledge of commonly used technical terminology, acronyms, and abbreviations.

Makes sales presentations to customer and adapts presentation style/content to reflect their characteristics (e.g., knowledge base, education, acceptance level).

Asks open-ended questions or engages in ‘small talk’ to develop rapport with customer.

Exchanges sales and marketing information with other dealership personnel.

Obtains sales referrals from existing customers.