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| Job
Behavior |
Value
to the Job |
| Develops
systems or schedules to ensure the completion
of routine work tasks. |
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| Budgets
time appropriately when working on multiple
assignments to ensure that all assignments are
successfully completed. |
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| Prioritizes
and schedules tasks according to organizational
objectives, managerial requests, and project
deadlines. |
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| Seeks
alternative solutions that are less expensive
or less complicated than conventional solutions
to work-related problems or challenges. |
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| Takes
necessary actions to protect confidential information. |
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| Reviews
corporate policy statements, manuals, and internal
correspondence to maintain knowledge of organizational
policies and procedures. |
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| Reads
business journals and trade publications and
attends seminars or training courses to maintain
knowledge of company services and market conditions
and to improve personal performance. |
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| Reviews
pertinent information (e.g., files, proposals,
project plans) before meeting with clients or
staff. |
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| Analyzes
the advantages and disadvantages of alternative
courses of action before making decisions. |
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| Gathers
information from a variety of sources (e.g.,
coworkers, clients, databases, technical documents)
as requested by the manager. |
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| Alters
or modifies an initial approach to a problem
or a plan of action in response to new information
or changing circumstances. |
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| Modifies
existing products or services to reflect company
and customer requirements. |
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| Gathers
objective, data-oriented information to support
recommendations or ideas. |
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| Participates
in brainstorming activities to develop creative
solutions to business challenges or client needs. |
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| Reviews
information to ensure that it is complete and
accurate. |
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| Maintains
a working knowledge of commonly used technical
jargon, acronyms, and abbreviations. |
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| Summarizes
information statistically, graphically, and/or
verbally to facilitate communication/presentation
to others. |
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| Informs
the manager when the workload is too heavy or
too light. |
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| Informs
the manager of potential customer, personnel,
or operations problems, and suggests improvements
to resolve problems. |
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| Updates
the manager and other concerned parties about
progress on specific projects. |
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| Interacts
with other departments to resolve interdepartmental
problems or to coordinate interdepartmental
activities. |
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| Enlists
the support of experienced coworkers or technical
specialists to resolve problems. Provides on-the-job
training for new employees. |
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| Provides
on-the-job training for new employees. |
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| Requests
managerial approval of highly important decisions,
as directed by corporate policies and procedures. |
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| Makes
formal presentations to coworkers, managers,
or clients, and changes presentation style and
content to reflect audience characteristics
(e.g., knowledge base, education, acceptance
level). |
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| Develops
reports that summarize work activities. |
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| Adjusts
work style or modifies work behaviors in response
to constructive criticism. |
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| Communicates
with the appropriate people to ensure that problems
are resolved or objectives are accomplished. |
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| Forecasts
completion dates and delivery dates for products
or services. |
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| Prepares
reports containing text, tables, and figures
as requested by the manager. |
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| Analyzes
the cost-effectiveness of and the risks associated
with various options when problem solving, and
predicts/anticipates the outcomes of a particular
course of action. |
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| Identifies
and/or evaluates the risks involved with specific
projects or customers. |
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| Meets
with the manager to review personal performance
and to develop plans for improvement if necessary. |
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| Persuades
management to make decisions based on quantitative
data. |
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| Provides
constructive criticism to coworkers, or gives
coworkers suggestions for improving job performance. |
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| Compromises
when appropriate to resolve disputes between
or among coworkers. |
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| Asks
specific questions to identify problem areas
and possible solutions. |
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| Provides
information and assistance to coworkers to support
their task-completion efforts. |
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| Meets
with coworkers to discuss projects, effective
work strategies, new developments, etc. |
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| Listens
to and interprets coworkers' ideas and suggestions. |
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| Takes
action to calm angry customers or coworkers. |
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| Maintains
ethical relationships with customers and coworkers. |
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| Performs
administrative duties (e.g., completes paperwork,
maintains documentation) required for the timely
completion of work. |
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