ETC in the News

Joseph T. Sefcik, President Employment Technologies

Live CC Dallas Demo Interview: Joseph Sefcik
Call Center Demo and Conference, Dallas, Texas
February 7, 2005

Call Center Magazine interviews Employment Technologies' president Joseph Sefcik about one of the most important topics in call centers today: how to create environments where agents and team leaders can thrive.

Key Questions

How are organizations evaluating call center agent performance? How can call centers support agent performance in a positive way? Are there differences between evaluating agents and team leaders? What skills should organizations look for in selecting team leaders?